Shipping
Shipping Terms and Conditions
We ship to virtually any address in the U.S.A. Please ensure that the address you provide to us is correct; if not, it can cause delays or none delivery of your order. You can verify your address at USPS. At this time we only ship to the USA.
Announcement:
Effective 1st November 2022 we are no longer shipping to Puerto Rico.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We aim to ship orders as quickly as possible but can take up to 48 hours. All orders are shipped with UPS.
Currently we only ship to the USA.
Orders returned by UPS for non-delivery will incur a 20% restocking fee and the original shipping charge will not be refunded. Please verify your shipping address and be sure to include any apartment numbers, unit numbers, suite numbers or building names where appropriate.
What to do if parcel is damaged?
At the time of shipment delivery, the recipient’s obligation is to evaluate shipments outer packaging.
At the presence of courier – if you notice that:
1. Parcels outer packaging is damaged or shows any signs of being opened - point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation. If the content of shipment:
Is not damaged, then we hope for your understanding because small damages to shipments outer packaging may occur during shipment processing. Your signature confirms that the content of the parcel has been delivered without damages.
Is damaged, then ask courier to compile the act of damage. In this case you can take or refuse to take this parcel. In case you refuse to take the parcel, courier will make a note about the reasons of refusal. If you want to submit complaint about parcel content damages, we encourage you to contact with us
2. The outer packaging is not damaged, but there is a suspicion of damage to the contents of the shipment: point it out to courier and inform that you want to check the content of the shipment. Sign for receiving your shipment and along with courier carry out shipment content evaluation. If the content of shipment:
Is not damaged, then no additional actions are necessary.
Is damaged, then ask courier to compile the act of damage. In this case parcel must be left to receiver. If you want to submit complaint about parcel content damages, we encourage you to contact us
After courier has left – if you notice that:
1. Parcels outer packaging is damaged and the content of shipment:
Is not damaged, then we hope for your understanding because small damages to shipments outer packaging may occur during shipment processing.
Is damaged, then immediately inform the sender of the situation and add to the application pictures with both external and internal state of shipment, i.e., the outer packaging, inner packaging, contents of the shipment damage.
2. Parcels outer packaging is not damaged, but the content of shipment is damaged, then immediately inform the us of the situation and add to the application pictures with both external and internal state of shipment, i.e., the outer packaging, inner packaging, contents of the shipment damage.
Claims:
Please immediately inform us by email or phone of any of the following problems you may have with your delivery. Please inform us within 48 hours of delivery. We cannot accept any liability unless we are notified within the 48 hours of delivery.
Damage on Delivery:
Always examine the packaging at the point of delivery before signing for any package. If the package appears to be damaged in anyway, insist on writing a note on the carriers delivery consignment note. It is then your responsibility to inform us of any damage to products within 48 hours of delivery. Please provide pictures of the damage box and/or products. Do not dispose the packaging or the box the order was shipped in, UPS may want to examine them.
Damaged Products:
It is your responsibility to inform us of any damaged products within 48 hours of delivery. Please provide pictures of the damaged products and the packaging the order was shipped in. Do not dispose the packaging, UPS may want to inspect it and without it UPS may not process the claim.
Shortages:
It is your responsibility to inform us of any shortages within 48 hours of delivery.
In-correctly supplied goods:
Please notify us immediately if any incorrectly supplied goods have been sent to you. It is your responsibility to inform us within 48 hours of delivery.
Non-delivery:
Please notify us within 3 working days from the expected delivery date of a non delivery.
Orders Returned to us for non-delivery:
If the courier is unable to make your delivery and the package is returned to us, you will be charged the shipping cost for the return. The charge will vary depending on your country.
The following return reasons will be charged the shipping change for the return and will require a reshipping fee (if you would like us to resend your parcel):
- Unknown reason/Refused or Rejected - customs tax, import tax or extra fees not settled by the recipient;
- Insufficient/ Incorrect address - recipient incorrectly input a wrong address;
- Unclaimed - Parcels left in local customs and post office and was not claim during the allotted time.
If your order should be returned for one of the reasons above, UPS will charge a return feee that you will be reasonable for paying, if a refund is processed the original shipping charge and the return fee will be deducted from the refund.
Order Statuses and Meaning:
Awaiting Payment: Payment hasn't been received.
Awaiting Fulfilment: Waiting to be picked.
Awaiting Shipment: Order has been picked and is being packed.
Awaiting Pickup: Order has been picked, packed and waiting for UPS to pickup.
Shipped: Order has been shipped, you'll receive an email with the tracking number.